Cancellation And Refund Policy

Flowers Galaxy
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> Cancellation And Refund Policy

Cancellation And Refund Policy

1. Any cancellations to the order shall be made before 24 hours of the actual time of delivery to claim the refund of the paid amount. No refund shall be made once the 24hr delivery window starts.

2. Cancellation of the order shall be made by mail with Subject: " Cancellation Request" and sent to refunds@flowersgalaxy.com. E-Mail shall contain following details:-

·       a. Order ID:

·       b. Cancellation Reason:

3. Cancellation shall be initiated after formal order cancellation request is received at refunds@flowersgalaxy.com. And amount will be credited to the same account from where its deducted and it will take 7 to 10 days.

4. The refund shall be made under following conditions:

·       a. The order was canceled.

·       b. The order was not delivered to the recipient.( This does not include the case for unfounded recipient )

·       c. If there is any complaint regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.

5. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by the customer, we are not liable for any loss or claim beyond the amount actually paid by the customer.

6. In case of Cancellation, 5% charge will be applicable.

7. Any discounted or exempted amount cannot be claimed for refund.

8. Any extra amount credited to Flowers Galaxy account may be considered for order enhancement but will not be refundable.

9. In all matters concerning Cancellation and refund, Flowers Galaxy shall have the deciding hand.

10. Flowers Galaxy may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

11. If you have any questions/comments about our Cancellation And Refund Policy, please email us at care@flowersgalaxy.com. Flowers Galaxy team

 

Reviews & theory
Nisha Jun 19 2020
"Nice cake thank u"
Nisha Jun 20 2020
"Thankyou for everything"
Shivani Jun 21 2020
"Keep up the good work"
Shivi Jun 23 2020
"It is very nice for delivery on time"
Ambika Jun 25 2020
Thanks and really appreciate to deliver the product on time in this pandemic situation"
Sushant Jun 26 2020
"Recommended to all."
Manjusha Jun 27 2020
"Amazing Experience"
Smirti Jun 30 2020
"It was over all good."
Simmi Jul 01 2020
"Every thing was good. Thanks"
Himanshu Jul 03 2020
"Aewsome service"
Nikita Jul 04 2020
"Very nice... Keep doing the good work... U guys are the best..."
Nirbaya Jul 07 2020
"Delivery boy was very responsible person"
Dimple Jul 08 2020
"Happy customer"
Dimple Jun 13 2020
"Reliable as usual"
Namrita Jun 15 2020
"Nice product delivered on time"
Shivani Jun 16 2020
Thanks"
Nirbaya Jun 17 2020
"I m very satisfied & happy"
Happy Banga Jun 18 2020
"Very good service... Happy to order again and again"