Cancellation And Refund Policy

Flowers Galaxy
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> Cancellation And Refund Policy

Cancellation And Refund Policy

1. Any cancellations to the order shall be made before 24 hours of the actual time of delivery to claim the refund of the paid amount. No refund shall be made once the 24hr delivery window starts.

2. Cancellation of the order shall be made by mail with Subject: " Cancellation Request" and sent to refunds@flowersgalaxy.com. E-Mail shall contain following details:-

·       a. Order ID:

·       b. Cancellation Reason:

3. Cancellation shall be initiated after formal order cancellation request is received at refunds@flowersgalaxy.com. And amount will be credited to the same account from where its deducted and it will take 7 to 10 days.

4. The refund shall be made under following conditions:

·       a. The order was canceled.

·       b. The order was not delivered to the recipient.( This does not include the case for unfounded recipient )

·       c. If there is any complaint regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.

5. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by the customer, we are not liable for any loss or claim beyond the amount actually paid by the customer.

6. In case of Cancellation, 5% charge will be applicable.

7. Any discounted or exempted amount cannot be claimed for refund.

8. Any extra amount credited to Flowers Galaxy account may be considered for order enhancement but will not be refundable.

9. In all matters concerning Cancellation and refund, Flowers Galaxy shall have the deciding hand.

10. Flowers Galaxy may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

11. If you have any questions/comments about our Cancellation And Refund Policy, please email us at care@flowersgalaxy.com. Flowers Galaxy team

 

Reviews & theory
Dimple Nov 26 2020
They are doing such an great job their product quality is really appreciable.
Anushka khanna Nov 23 2020
The amazing thing of Them is their products quality They provide awesome services with best quality Keep it up guys.
Dimple katariya Nov 24 2020
Awesome place to buy cakes and gift its been 1 year i ordered from here or never get disappointed excellent guys.
Shivani Nov 25 2020
excellent services
Nitya naagpaal Nov 17 2020
I ordered on the last moment and i wanted this order asap they delivered with in half n hour and the presentation and quality is really best am so glad to give you five stars thanks.