Cancellation And Refund Policy

Flowers Galaxy
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> Cancellation And Refund Policy

Cancellation And Refund Policy

1. Any cancellations to the order shall be made before 24 hours of the actual time of delivery to claim the refund of the paid amount. No refund shall be made once the 24hr delivery window starts.

2. Cancellation of the order shall be made by mail with Subject: " Cancellation Request" and sent to refunds@flowersgalaxy.com. E-Mail shall contain following details:-

·       a. Order ID:

·       b. Cancellation Reason:

3. Cancellation shall be initiated after formal order cancellation request is received at refunds@flowersgalaxy.com. And amount will be credited to the same account from where its deducted and it will take 7 to 10 days.

4. The refund shall be made under following conditions:

·       a. The order was canceled.

·       b. The order was not delivered to the recipient.( This does not include the case for unfounded recipient )

·       c. If there is any complaint regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.

5. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by the customer, we are not liable for any loss or claim beyond the amount actually paid by the customer.

6. In case of Cancellation, 5% charge will be applicable.

7. Any discounted or exempted amount cannot be claimed for refund.

8. Any extra amount credited to Flowers Galaxy account may be considered for order enhancement but will not be refundable.

9. In all matters concerning Cancellation and refund, Flowers Galaxy shall have the deciding hand.

10. Flowers Galaxy may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

11. If you have any questions/comments about our Cancellation And Refund Policy, please email us at care@flowersgalaxy.com. Flowers Galaxy team

 

Reviews & theory
Siya Jul 17 2019
"Generally happy with quality"
Shefali Jul 18 2019
"Loved it"
Tanya Jun 27 2019
"Great Experience Always"
Nisha Jun 28 2019
"I have ordered a photo cake, it was awesome image clarity was amazing."
Jatin Jun 29 2019
"Good Work. Keep it up."
yashika Jul 01 2019
"Simply GREAT, keep up the gud work"
Mithashi Jul 02 2019
"Awesome quality n facility"
Teena Jul 03 2019
"Good and ontime delievery"
monika Jul 04 2019
"Excellent service."
Mahi Jul 05 2019
"The product was of good quality."
princi Jul 06 2019
"I am happy with the service that is the reason I am a regular customer . Thank you . Keep it up ."
Aisha Jul 08 2019
"I love it"
Mitali Jul 09 2019
"Amazing as always. Happy to be a longtime customer :-)"
Nisha Jul 10 2019
"I love it"
Mona Jul 12 2019
"Awesome. Great experience"
SAVITA Jul 13 2019
"Great service and quality"
Aarushi Jul 15 2019
"i just loved that my suprise was delivered on time since it was my mom's 50th birthday!!!"
Urvashi Jul 16 2019
"Thanks Flowers Galaxy for the timely delivery and update."
Upasana Jun 20 2019
"nice website for ordering gifts"
aastha Jun 21 2019
"Ahead of time delivery, never expected. That's to free delivery. Awesome"
payal Jun 22 2019
"I m really happy"
sahiba Jun 24 2019
"Nice cake nd gft also such a amazing nd thnku so much"
nitasha Jun 26 2019
"Happy to have ordered with Ferns and petals. I like the service."